• Give users quick answers to common questions.
• Provide guides on how to use platform features.
• Explain how payments, contracts, and disputes are handled.
• Offer direct contact details for unresolved issues.

• Account and Profiles – Creating, editing, or verifying an account.
• Hiring – Posting roles, using filters, and managing talent lists.
• Finding Work – Building a profile, swiping on roles, and communicating with employers.
• Payments – Funding escrow, releasing payments, and downloading invoices.
• Disputes – How disputes are handled, evidence required, and timelines.
• Security – Protecting accounts, verifying identity, and reporting fraud.

If work does not meet the agreed scope, either side may open a dispute.

• All disputes require evidence from chat, scope, and submitted files.
• Support reviews the case and makes a decision.
• Outcomes are documented, and records remain in the dashboard.

• Use two-factor authentication for logins.
• Keep contact details updated.
• Report suspicious activity to hello@upseeks.com immediately.
• Accounts involved in fraud or spam will be suspended.